Terms and Conditions & Privacy Policy

Introduction

Welcome to hananchaya.com ("the Website"), the official website of Hanan Chaya ("Artist", "we", "us", or "our"). By accessing or using our Website, you agree to comply with and be bound by the following Terms and Conditions and Privacy Policy. If you disagree with any part of these terms, please do not use our Website.

Terms and Conditions

2.1 Use of the Website

You may use our Website for lawful purposes and in accordance with these Terms. You agree not to use the Website:

• In any way that violates any applicable national or international law or regulation.

• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation.

• To impersonate or attempt to impersonate the Artist, an employee, another user, or any other person or entity.

2.2 Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Hanan Chaya or her content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Hanan Chaya and is protected by international copyright laws.

2.3 Products and Services

2.3.1 Music Releases

Information about music releases is provided for informational purposes. Purchases may be directed to third-party platforms.

2.3.2 Merchandise

• Prices are as listed on the Website at the time of purchase.

• Shipping: Orders are typically processed within 1-3 business days. Shipping times range from 3-7 days from the purchase date. Shipping rates are calculated at checkout.

• Returns: We offer a 3-day return window from the date of delivery. Merchandise must be in its original, unused condition with all original packaging and tags attached.

2.3.3 Tour Dates

Tour date information is subject to change. Please check with the venue for the most up-to-date information.

2.4 User-Generated Content

We do not currently offer features for user-generated content. Any future changes to this policy will be reflected in an updated version of these Terms.

2.5 Limitation of Liability

To the fullest extent permitted by applicable law, Hanan Chaya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the Website.

• Any conduct or content of any third party on the Website.

2.6 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

Privacy Policy

3.1 Information We Collect

We collect information from you when you subscribe to our waitlist or place an order. The information we collect includes:

• First name and email address (for waitlist subscriptions)

• Name, email address, mailing address, phone number, and payment information (for merchandise purchases)

3.2 How We Use Your Information

We may use the information we collect from you to:

• Personalize your experience and respond to your individual needs

• Improve our website and customer service

• Process transactions

• Send periodic emails regarding products, services, and updates

3.3 Data Protection

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use Stripe for payment processing, which adheres to the PCI-DSS standards managed by the PCI Security Standards Council.

3.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. This includes the use of Google Analytics and Meta Pixel for website analytics and advertising purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

3.5 Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

3.6 Third-Party Links

Our Website includes links to third-party websites, including our social media profiles on Instagram (@hananchaya.com) and TikTok (hananchaya). These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

3.7 GDPR Compliance

For users in the European Union, we comply with GDPR requirements regarding the collection, use, and retention of personal data. You have the right to access, correct, or delete your personal data. Please contact us for any requests related to your personal data.

3.8 California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

3.9 Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Information

If you have any questions about these Terms and Conditions or Privacy Policy, please contact us at info@hananchaya.com.

Last updated: July 26th, 2024